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contact us

Talk to us live on TV!

For the chance to chat with our presenters and guests, contact the studio during live hours (8am-8pm):

Tel:08436 366 770 (Calls will cost 7p per minute plus your phone company's access charge)
Email: [email protected].

Fax:

General Enquires - 08431 681 681 (Calls will cost 7p per minute plus your phone company's access charge)

Buying Department - 08431 681 680 (Calls will cost 7p per minute plus your phone company's access charge)

Email:

Customer Services - [email protected]

Vacancies - [email protected]

*Emails to this address concerning delivery of items or account information may not be answered as promptly as technical questions.

Write to Us:

Create and Craft
Ideal Home House,
Newark Road,
Peterborough,
PE1 5WG

Create and Craft is a trading name of Ideal Shopping Direct Limited Registered in England: No. 1534758 VAT No. GB 738164028

Telephone:

Customer Service - Open 9am-6pm Monday to Friday
If you are calling to track your order
Tel: 08717 123455 (Calls will cost 13p per minute plus your phone company's access charge)

If you are calling to change your address or payment details
Tel: 08717 123455 (Calls will cost 13p per minute plus your phone company's access charge)

If you are calling to check a refund or returns
Tel: 08717 123455 (Calls will cost 13p per minute plus your phone company's access charge)

If you have a query regarding the timing of your delivery
Tel: 08717 123455 (Calls will cost 13p per minute plus your phone company's access charge)

If you have a problem with your product or wish to cancel your order
Tel: 0330 3321301

For all other queries please call 08717 123455 (Calls will cost 13p per minute plus your phone company's access charge)

Orderline - Open 6am-12.30am daily
Tel: 09056 480 480* (Calls will cost 20p per minute plus your phone company's access charge)

*For complaints about this 090 service call 0330 3321301.