Ordered items are usually despatched within 3 to 5 working days. Most deliveries require someone to be present to accept and sign for the delivery. This is to ensure the goods are delivered and received correctly. If you can't be there to sign for delivery and your order qualifies, you may be able to provide special delivery instructions during the checkout process for our drivers to leave the item(s) with a neighbour or in some other safe place. Otherwise, remember you can specify a different delivery address while ordering and have your order delivered to your workplace, or a friend's address, etc.
*Please note: These P&P charges apply to the majority of purchases, but there may be exceptions, such as for heavier items or more expensive items where higher P&P charges apply.
For Craft Universe products, which are shipped from our international partners, the following P&P charges will apply:
We offer overseas delivery on a selection of craft items only. Please see our International Delivery page for more information.
Please see our Returns and Refunds section for details.