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Ordering FAQs

Following a successful Warehouse Sale event last week we are dealing with higher-than-normal order volumes. We have put in extra resource to get your goods to you as soon as possible; but please bear with us as delivery might take a little longer than usual. We apologise for any inconvenience caused.

If you have a question about shopping online at createandcraft.com, you may be able to find an answer below. If your question is not answered below or for general enquiries/feedback regarding Create and Craft, please click here to Contact Us.

Here are some of our customers' most frequently asked questions.

Ordered items are usually despatched within 3 to 5 days.

Most deliveries require someone to be present to accept and sign the delivery. This is to ensure the goods are delivered and received correctly.

If you can't be there to sign for delivery and your order qualifies, you may be able to provide special delivery instructions during the checkout process for our drivers to leave the item(s) with a neighbour or in some other safe place.

Otherwise you can specify a different delivery address and have your order delivered to your workplace, friend's house etc.

Age Restricted Products

You must be over the age of 18 to purchase age restricted products, such as craft knives, sharp scissors and paints containing solvents. When delivered, such products must be handed to someone over the age of 18. Age verification may be required at point of delivery.

Postage and Packaging

  • 1 item = £2.99 P&P
  • 2 items = £5.98 P&P
  • 3 items + = £6.99 capped P&P

Please note, these P&P charges apply to the majority of purchases, but there may be exceptions, such as for heavier items or more expensive items where higher P&P charges apply.

International Delivery

We offer overseas delivery on a selection of craft items. Please see our International Delivery page for more information. Click here for details.

ASDA toyou Service

We are proud to now be working with ASDA and their amazing ‘toyou’ service focused on convenience toyou, freedom toyou and of course, great service toyou!

Postage and Packaging Costs are as above.