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To ensure that you have the best experience and to help us develop our services we automatically track your session. If you would like to know more about our privacy policy and how we handle your data, click here.

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Ordering FAQ's

If you have a question about shopping online at, you may be able to find an answer below. Here are some of our customers' most frequently asked questions.

If your question is not answered below or for general enquiries/feedback regarding Create and Craft, please here to Contact Us.

How do I leave a review?

Once you have received your order, you will shortly after receive an email requesting that you leave a review. Click on the link to review your products.

What are the Review Guidelines?

When writing your review, please consider the following guidelines:

In addition, if you wish to share feedback with us about product selection, pricing, ordering, delivery or other customer service issues, please do not submit this feedback through a product review. Instead, contact us directly.

Enjoy writing your review!

What are the Review Terms & Conditions?

These Terms of Use govern your conduct associated with the Customer Ratings and Review service offered by Create and Craft (the "CRR Service"). To the extent of any conflict between Create and Craft's Privacy Policy and these Terms of Use, these Terms of Use shall control with respect to the CRR Service.

You agree to indemnify and hold Create and Craft (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Bazaarvoice, Inc.), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.

For any content that you submit, you grant Create and Craft a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.

All content that you submit may be used at Create and Craft's sole discretion. Create and Craft reserves the right to change, condense or delete any content on Create and Craft's website that Create and Craft deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. Create and Craft does not guarantee that you will have any recourse through Create and Craft to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, Create and Craft reserves the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not Create and Craft, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Create and Craft, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.

By submitting your email address in connection with your rating and review, you agree that Create and Craft and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes.

Why has my review been rejected?

There are a number of reasons a review can be rejected. Please view our guidelines and T&C's. Alternatively contact customer service.

How long does it take for my review to show?

Subject to approval it can take up to 48 hours for your review to show online.

Can I edit or remove a review?

No, not if your review has been approved - if you would like to leave another review you can use the original link, or you can contact customer services to remove your unwanted review. If your review has been rejected, you will be notified by email and you will be able to amend the review and resubmit.